Independent service overview for customers looking for general information about Duke Energy and utility services across multiple states.
Duke Energy is a major electric and natural gas utility company serving customers across several U.S. states. It supplies electricity to residential, commercial, and industrial users while maintaining transmission networks and distribution lines.
In some regions, Duke Energy also provides natural gas services for homes and businesses. Customers work with Duke Energy directly for account setup, billing questions, outages, and service requests.
Services and programs vary by city and state.
Duke Energy customers can manage their services using the official Duke Energy website, mobile apps, and customer support phone services.
Support typically includes new service setup, billing inquiries, payment plans, energy-usage review, and account management.
During power outages or electrical emergencies, safety should always come first.
Duke Energy provides online outage tracking and alert services to update customers about restoration timelines.
Duke Energy offers energy-efficiency programs, budget billing options, and customer assistance programs designed to help manage energy usage and household costs.
Availability and qualifications depend on location and customer eligibility.
Gas And Energy provides general support to help customers understand energy services and provider options. We do not access Duke Energy accounts or schedule service on your behalf.